QNUK Level 2 CCTV Operators (Public Space Surveillance) (RQF)
Qualification number: 603/7303/9
Guided learning hours: 30 hours
Credit value: 3
This course will provide the skills, knowledge and understanding necessary for those working, or interested in working, as a CCTV Operator within the Private Security Industry and require an SIA Licence to practice.
CCTV (Closed-Circuit Television) Surveillance, especially in public spaces, requires specific technical, observational, and interpersonal skills. Here are some of the key skills needed:
Technical Skills: Operating surveillance equipment, understanding the technical aspects of CCTV systems, and troubleshooting minor issues are essential skills. This includes knowing how to position and control cameras, monitor and interpret screen displays, and operate recording systems.
Observational Skills: CCTV operators need to maintain focus over long periods, identify suspicious activity amidst routine events, and react swiftly to any irregularities. They need to differentiate between normal and suspicious behaviour, identify individuals or specific incidents, and recognize patterns of behaviour that may lead to incidents.
Communication Skills: CCTV operators often need to liaise with other security personnel, law enforcement, and emergency services, so clear and effective communication is key. This can also include report writing skills, for when incidents need to be documented and passed on.
Decision Making: The ability to make informed decisions under pressure is crucial. Operators need to assess situations quickly and decide on the most appropriate response, such as whether to alert law enforcement or initiate other safety protocols.
Legal and Ethical Knowledge: Understanding the laws related to surveillance, privacy rights, and data protection is vital. This includes knowing when and how to deploy surveillance, and how to handle and store the data collected.
Stress Management: CCTV monitoring can be highly stressful, especially when dealing with incidents that require quick responses or involve criminal activity. The ability to stay calm under pressure is essential.
Teamwork: Although CCTV operators may often work alone, they also need to work effectively as part of a broader security team. This includes coordinating with other staff, sharing information, and assisting in collective security procedures.
Vigilance and Patience: Monitoring screens for extended periods can be monotonous, so operators need patience and the ability to remain alert and focused, even when there's no activity.
Knowledge of Emergency Procedures: A CCTV operator should have a clear understanding of the procedures to follow in case of emergencies. This includes knowledge of evacuation procedures, first aid processes, and how to contact and communicate with emergency services effectively.
🚗 Travel by Car: make your way to 166 Townsend Lane, L9 13DN (plenty of street parking that is free)
🚂Travel by Train: make your way to Liverpool Lime Street station and catch a bus or taxi to 166 Townsend Lane, L9 13DN (3 miles)
🏨Affordable lodgingjust 3 mins from the training school comprising 8 beds, in a private house, very clean, kitchen, pool table, large garden, BBQ and more.