Professional Bodyguard Association
in Personal Protection Services
Security, Defence & Pre-Hospital Emergency Care
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Our newly developed "Listen and Learn" audiobooks, created specifically for our students, provide a more dynamic and engaging learning experience compared to traditional PowerPoint presentations, which can often feel static and text-heavy. Featuring a conversational tone and expert insights, our podcasts present content in a way that is both relatable and memorable.
The audio format offers enhanced flexibility, allowing students to absorb information while managing their daily activities. It promotes active learning, critical thinking, and better retention, making it an excellent resource for mastering complex concepts.
Qualification number: 603/6915/2
Guided learning hours: 32
Credit value: 4
This course is designed for those who are starting a career in training or for trainers who wish to deliver training in managing conflict in the workplace. Key features and elements of the Level 3 Delivery of Conflict Management Training course include:
Understanding Conflict and its Impact in the Workplace: This aspect of the course helps learners understand the different causes of conflict, the stages of conflict, and its potential impact on individuals and organizations.
Methods for Managing Conflict: This includes learning various methods for resolving conflict, including negotiation, mediation, and other de-escalation techniques.
Developing and Delivering Conflict Management Training: Learners will gain an understanding of how to develop and deliver effective training sessions to various audiences. This includes understanding the legal and ethical responsibilities of a trainer, using appropriate training resources, and evaluating the effectiveness of training sessions.
Assessment: Assessment for this qualification is usually through a combination of written assignments, a micro-teaching session, and participation in group tasks and discussions.
It's worth noting that this qualification is often taken by individuals who have already achieved or are working towards the Level 3 Award in Education and Training, or equivalent, as this provides the broad teaching and assessment skills that underpin effective training delivery.
Once qualified, individuals can deliver Conflict Management Training in a variety of settings, such as the private security industry, health and social care, customer service, and more.